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NexPort Frequently Asked Questions

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   Table of Contents [Hide/Show]       How do I change my password?       How do I enroll into a course?       How do I start a course?       How do I manage groups?       How do I manage my users?       How do I manage permissions?       How do I print a PDF certificate of completion?       How do I set up sections?       How do I turn on cookies in my browser?       How do I upload courseware?       What do I do if I lost my password?       What score must I achieve to pass a course?       When I launch a course and click twice the course responds with ‘Click to Activate this Control’. Why?       Where can I get the latest version of Adobe Acrobat Reader?       Why do I need the additional components installed and configured to run my courses properly?       Why is Customer Service not replying to my emails?       Why does link provided in the email invite for Nexport Extended Campus not take me to the proper room?

   
   

How do I change my password?¶

To change your password, follow these steps:

1. Go to the login page http://www.nexportcampus.com.
2. Select the "I cannot access my account" link.
   
   
   
3. Select the “Reset your password” link.
   
   
   
4. When prompted, enter your login (i.e., your email address) and click on the “Continue” button. Within a few minutes, an email will be sent to the email address you are registered with in Nexport. To receive this email, please ensure that your junk-mail and SPAM filters do not filter out email from 'no-reply@nexportcampus.com'
   
   
   
5. The email will provide you with a link to a secure page where you may create a new password. Follow the instructions in the email to navigate to a Reset Password page. This link should be valid for 24 hours.
   
   
6. Type your password into the “New Password” box. Type it again into the “Re-enter Password” box. If the two passwords do not match carefully retype them, ensuring that you type the same characters both times. When the passwords match, click on the “Change password” link.
   
   
   

If you do not receive an email, or you experience difficulty, contact customer service at support@nexportcampus.com.

How do I enroll into a course?¶

To enroll in a course, follow these steps:

1. Login and proceed to 'My Training'
   
   
2. On the yellow bar spanning the top of the page, select the Find More Training link.
   
   
   
   
3. You may now either search for your course using the provided search bar, or select the catalog where your training can be found in the left pane.
   
   

   Searchtraining.jpg

4. Select your course and click the Enroll link in the right pane.
   
   
   
   

You should receive a message that you are enrolled in your course or section. If you are not enrolled in your course then either repeat these steps or contact Customer Service.

How do I start a course?¶

To start a course, follow these steps:

1. Login and click on the 'My Training' link at the top left-hand corner of the page.
   
   
   
2. Under 'Section', click on the hyperlink of the course you wish to start.
   
   
   
3. The course syllabus page will appear. At the top right-hand corner of the page, click on the link 'Start Course'.
   
   
   
4. The course outline page will appear. Click on the link that says 'Click here to launch this lesson'.
   
   
   

How do I manage groups?¶

Given permissions to manage a group, the Administration link should appear. Through this navigation link, there are two methods for accessing the Manage Groups page. The first:

1. Select the Administration link
2. Select the Manage Groups link
   The second:
3. Select the down-pointing arrow next to the Administration link
4. Select the Manage Groups link from the newly-appearing dropdown window.
   

How do I manage my users?¶

Given permissions to manage users, the Administration link should appear. Through this navigation link, there are two methods for accessing the Manage Users page. The first:

1. Select the Administration link
2. Select the Manage Users link
   The second:
3. Select the down-pointing arrow next to the Administration link
4. Select the Manage Users link from the newly-appearing dropdown window.
   

How do I manage permissions?¶

Permissions management to come.

How do I print a PDF certificate of completion?¶

The PDF version of the Certificate of completion prints slightly differently.

1. Go to your Courses Page (The first page you see when you login).
2. If you have any completed courses, there will be a document icon displayed on the right side of the screen.
3. Click the document icon to print your certificate.
   

Considerations

1. PDFs don't really print the same on all printers. The printing can be different if the printer is color or supports post script (or doesn't).
2. Page Scaling Option. Acrobat Reader has a Page scaling option in the print dialog. Normally the default setting is fine. In some cases (when a printer has odd margins) you may have to select "none" to make sure the PDF prints centered.
3. Print As Image. The print dialog (only in 7.0 or higher) has an advanced button. It brings up a window with a "Print as Image" option. Checking this option to get consistent quality across all printers. (It's not available in 6.0 or lower.)
4. Use the 7.0 or higher version of Acrobat Reader.
   

How do I set up sections?¶

To set up a section for students first the courses must be uploaded that will be used in the section. Please see the related section of the F.A.Q if this needs to be done. On the manage group page, the appropriate group where the section should be created needs to be selected. Given appropriate permissions, a Sections link should be available that will walk a user through creating a section.

How do I turn on cookies in my browser?¶

To Set Your Browser to Accept Cookies:

If you have Microsoft © Internet Explorer 6

1. Launch Microsoft © Internet Explorer.
2. Go to Tools, located on the menu bar, and select Internet Options.
   
   
   
3. Click the Privacy tab.
4. Select Advanced.
5. Check the Override Automatic Cookie Handling box.
6. Check the Always Allow Session Cookies box.
7. Check Accept First Party Cookies and Accept Third Party Cookies radio buttons.
8. Click OK.
   

If you have Microsoft © Internet Explorer 7

1. Launch Microsoft © Internet Explorer 7.
2. Go to Tools, located on the menu bar, and choose Internet Options.
3. Click the Privacy tab.
4. Sliding the slider bar to the top will disallow any cookies. This will prevent proper operation of the Slide the bar down to Scroll down to the section titled Cookies. A medium or high setting is recommended.
5. Click OK to accept the changes.
   

If you have Mozilla Firefox

1. Launch Firefox.
2. Go to Tools, located on the menu bar and choose Options.
3. Click Privacy
4. Click the checkbox to Accept cookies from sites. Leave the keep until drop-down-menu set to keep the cookie till they expire.
5. Click OK to accept the changes.
   

How do I upload courseware?¶

To upload new courses to the system each course must be packaged depending on the type of course it is. For scorm 1.2 / 2004 courseware the whole course should be ziped up into a file that contains imsmanifest.xml at its root. Next the uploader needs to select an organization under group management to upload the course to. Given the proper permissions to upload a course at that location the option of 'Course upload' should be available. From the Course upload page simply locate the zip file created earlier and click upload. If there are no problems with the packaging then the course should upload and install itself from there. Otherwise an appropriate error message will be shown to the uploader.

What do I do if I lost my password?¶

See instructions for “How do I change my password?”.

What score must I achieve to pass a course?¶

All courses provided by the NexPort Virtual Campus require a score of 70% on the final test to receive a certificate of completion.

When I launch a course and click twice the course responds with ‘Click to Activate this Control’. Why?¶

Microsoft has released a critical update for Windows XP that affecs how many ActiveX controls function.

(See:http://support.microsoft.com/kb/912945). The update may also affect content created with Macromedia Flash or Sun's Java. Many courses are developed using these two technologies. For most users, simply clicking the course twice will activate the required ActiveX control; the Flash player or the Java Virtual Machine.

Where can I get the latest version of Adobe Acrobat Reader?¶

1. Click the link the Get Adobe Reader link below:
2. Before downloading uncheck the boxes under "Also Download" for "Adobe Yahoo Toolbar" and "Adobe Album Starter". The Adobe Yahoo Toolbar will install a pop-up blocker which will not allow courses to launch properly.
3. Click "Download" and follow the on-screen instructions.
   

Why do I need the additional components installed and configured to run my courses properly?¶

Macromedia Flash Player – Many of the courses are built using the Macromedia Flash Player. This player is used because of its ability to stream audio and video without compromising extensive bandwidth and quality of audio or video. Without this component, many of the courses would not display audio and video within a course.

Why is Customer Service not replying to my emails?¶

Anti Spam Settings for AOL Email Users.

AOL automatically stores mail that appears to be junk mail (or "spam") in a Spam folder. Your Mail Control settings determine how AOL decides which e-mails are spam. You should check your Spam folder frequently to ensure that the Spam filtering system is properly classifying mail as spam. Occasionally, e-mail that is not spam will be sent to the Spam folder if it does not meet your criteria for acceptable e-mail (e.g., bank, membership newsletters, new friends). If you see a piece of e-mail that is not spam, select it and click the button labeled This is Not Spam.AOL will automatically move the message to your New Mail folder. You should then add that e-mail address to your Address Book or your Custom Sender List, if you have set one up, so that future e-mails from this sender will remain in your New Mail folder.

For additional information view the AOL Help Center.

SpamGuard setting for Yahoo Email Users.

If you are having trouble receiving emails from NexPort, it is most likely due to the SpamGuard that is part of Yahoo. Check your Bulk Mail folder often. SpamGuard’s default setting is to keep messages in the BulkMail folder for 1 month. When you receive an email in the BulkMail folder that is not junk mail, click the Not Spam button. This will allow it to bypass the SpamGuard. Another option is to add the NEXPORT Customer Service Address to your Address Book.

For additional information about SpamGuard visit the Yahoo! Anti Spam Resource Center.

Anti Spam Settings for Hotmail Email Users.

Hotmail is known to put message from senders that are not flagged as Safe, or not in your Address Book to the Junk Mail folder. You can check the contents of your Junk Mail folder by clicking the Junk Email link. Hotmail will then display a list of messages. To move a message from the Junk Email folder to the Inbox folder, you check the box beside the message. Next, click the Not Junk button, on the Hotmail menu bar. Another option is to add an email address to your Safe list.

To ensure messages from specific e-mail addresses are not sent to your Junk E-Mail folder, you can add them to your Safe List.

1. Go to the Options page.
2. On the left side of the page, click Mail, and then click Junk E-Mail Protection.
3. Click Safe List.
4. Type an address or domain (a domain is the part of an e-mail address that follows the @ sign) from which you always want to receive messages, and then click Add
   

Why does link provided in the email invite for Nexport Extended Campus not take me to the proper room?¶

This is caused by the link being cut off due to setting in the sender's email account. There should be a second line under the link containing the rest of the room's name. The easiest solution is to copy this second line and paste it onto the end of the room's name. This will give you the correct room name for your event.

Nexport Data Dictionary - collection of all data items and their definition.

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